Warranty and Returns
Backpacks sold by ful.com are warranted to be free from defects in material and workmanship for one (1) year from the date of original purchase. Luggage and Rolling Duffels sold by ful.com are warranted to be free from defects in material and workmanship for five (5) years from the date of original purchase. This warranty does not cover accidental damage, damage resulting from unreasonable use, normal wear and tear, improper handling, damage caused by a common carrier, loss of use or other consequential damages. If a defect is found in materials or workmanship, upon presentation of proof-of-purchase, we will, at our discretion, replace your product. Please contact Customer Service by emailing images of the front of the item, image of the area of concern, and proof of purchase to firstname.lastname@example.org.
If after emailing required information you still need to talk with FUL Customer Service, please call 888.239.4392.
FUL does not currently supply parts to our products.
If you are returning unused merchandise, it must be returned in the condition you received it - with hangtags attached and inside the original packaging - within 30 days of your receipt of the order. Should you need to return your merchandise, please contact email@example.com
to obtain a return authorization. Please allow 7-10 days for us to process your return once we receive the item. All returns should be sent to us postage or freight prepaid. Your form of payment will be credited for the price of the bag and any taxes. This credit will not include any original shipping charges. Your credit will appear after we have received and processed your returned item. Please allow one to two billing cycles for the refund to appear on your statement. If you purchased your product from a retail store or a website other than ful.com, please go directly to the original place of purchase.
If You Received the Wrong Product
Upon receipt of shipment from ful.com, please confirm your order. If the order was incorrectly fulfilled by Ful.com, please forward your order number and item that was shipped in error, or was missing from your order, to firstname.lastname@example.org
. We shall correct the order as soon as possible.
Although the brand PowerBag is dual branded with FUL, FUL is unable to assist with warranty issues and cannot offer technical support as this arrangement was part of our licensing contract with PowerBags. If you need assistance with your PowerBag, we encourage you to contact Powerbag at www.mycharge.com.
Once an order has been processed, we are not able to upgrade or change shipping methods.
If your order does not ship or encounters any delays we will contact you by email.
Please note that we use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for the desired shipping address. It is not possible to specify a preferred carrier when placing an order with us.
Please be advised that carriers may require someone to sign for your shipment. (If you are shipping to an apartment or in an office building, the carrier might require you to sign for the packages and will not be left at the door.)
Note: International Shipping is not available at this time.